Domain registrants who opt to use WHOIS Privacy Service have elected to include the following information in the public WHOIS database:
You understand and agree that the domain registrant and other contact information which you provide will be kept on file or in our system. You also acknowledge and agree that you will ensure WHOIS information and domain contacts provided are true, accurate and up to date.
You will retain full control over the domain name and its registration records and you’re free to disable and reinstate the WHOIS Privacy Service at your discretion.
The WHOIS Privacy Service may be used with both new and existing domain names, not available for all ccTLDs/gTLDs. You may not use the service once domains are transferred to other registrars, once the transfer has completed.
If you wish to transfer a domain name which is currently using WHOIS Privacy Service to another registrar, the WHOIS Privacy Service will need to be disabled in order to initiate the transfer. You must update true and valid contact information including email address, mailing address and phone/fax numbers for all domain contacts (Registrant, Admin, Technical & Billing).
All Registrar emails, such as domain renewal notices, WDRP, expiration notices, compliance notifications and other communique will be sent to the contacts you designated, usually customer primary email address.
Communications received with respect to a particular domain name registration will be handled as follows:
Postal Mail: When we receive mail which is sent by Registered Mail, Signed For or a traceable courier we will contact you via the email address(es) on file giving you 3 options; the option to receive a scanned copy of the mail (fees may apply), have the mail forwarded to you (postage & service fees may apply) or we can simply discard it.
Email: If someone send email to the email address listed on domain WHOIS record, our system will forward those emails to the the contact's email address you designated, usually customer primary email address. If email bounces from the designated contact or customer's primary email address, WHOIS privacy may be suspended without notice.
We will only be responsible for forwarding communications where our details appear in the WHOIS database and when your WHOIS information is accurate, complete and up to date.
You acknowledge and understand that standard postal mail will be discarded at our discretion; we also reserve the right to open mail received for processing and/or security purposes.
We reserve the right, at our sole discretion and without liability to you or any of your contacts, to suspend or cancel the WHOIS Privacy Service and to reveal the Registrant and other contact information in certain circumstances, including but not limited to the following:
You understand and agree that, in the event that we receive a formal complaint, notice of claim or URDP, that will have the right to disable the WHOIS Privacy Service pending final resolution of the matter.
Last modified: March 21, 2017